Exchanges & Returns

You may return or exchange an item within 30 days of delivery. Requests made after 30 days cannot be accepted. Sale pieces are eligible for exchange or store credit only.

Items must be unworn, unwashed and unaltered, free of perfume, makeup and deodorant marks, and returned with all original tags and packaging attached. Silk marks easily, so please try pieces on with care. We reserve the right to decline a return that does not meet these conditions and to return the item to you.

Email contact@altaglobalcorp.store with your order number and the item you wish to return or exchange. We send a return authorisation and instructions within 24-48 business hours. US customers receive a prepaid return label; a $8 handling fee is deducted from refunds, and waived on exchanges. International return shipping is at the customer's expense.

Once your return reaches us it is inspected within 3 business days. Approved refunds are issued to the original payment method and appear within 5-10 business days depending on your bank. Original shipping costs are not refunded unless the item was faulty or incorrect.

If a piece arrives faulty or is not what you ordered, contact us within 14 days of delivery with a photo. We cover return shipping and send a replacement or a full refund, at your choice.

Gift cards and any item marked final sale cannot be returned.